Shipping Policy

HOW LONG DOES THE DELIVERY TAKE?

The time period for deliveries is made up of two periods:

1) Processing time (2-3 business days):
Order confirmation, customization, quality check, packaging

2) Delivery time:

    USA - UK: 7-10 business days

    Australia : 7-10 business days

3) Shipping options:

    We offer free shipping on All orders

4) Warehouse working hours and cutoff:

    Our warehouse operates all week Monday - Sunday
    Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time.

ADDRESS CHANGE

Address changes are only possible for a short time after placing the order. Please contact our customer service via support@painfreehuman.com

CANCELLATION

Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.

LOST PACKAGE / RETURNED PACKAGE?

If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via support@painfreehuman.com

MY ITEM IS DEFECTIVE

How annoying! Unfortunately, it may happen that your product is damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately we cannot issue a refund. Will it arrive defective the second time? We will then refund you the full purchase amount.

QUESTIONS?

Send us a message via the live chat or to support@painfreehuman.com and we will answer you as soon as possible.